BG's Engine Clinic


  • Do you have {part} in stock?

    In most cases, we probably do have the more common parts such as filters, spark plugs, bearings, oil, etc, as well as frequently replaced carburetor parts, assemblies, and the like. (Indeed, everything we list on eBay and Amazon is in stock on the shelf.)

     For any other parts, we will have to look it up in the parts catalog and check our stock to see if we have it or not. To facilitate this process when calling in by phone, please have full details on the engine or equipment, including the exact model number, type or spec number, serial number, etc. If we do not have the parts in stock, we can get them typically in 1 to 3 business days, depending on the brand and location of the distributor we order from.  In some cases, however, the parts may be on backorder at the distributor (5-10 business days) or even at the factory (anywhere from 10 days to 6 weeks to get the parts.. In cases like this, we\'ll call around to other distributors and dealers all over the U.S.A. to see if we can get the part quicker)



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  • Why should I buy replacement parts from you, instead of my local dealership?

    We strongly support the local dealership. If your local dealer has the parts available, by all means, please do go pay them a visit - We would prefer it if you strive to keep your business local if at all possible, support your local economy!

      However, for some people, it is not feasible to make the trip, or their dealership does not have the parts in stock or available, or they simply don\'t want to be bothered to make the trip to a dealership to purchase a few spare parts they can just as easily have shipped directly to their door.   We're just working to fill in the gaps.

     

    Our website and store is also in support of our own local dealership. many of our customers can purchase and pay online, and then stop by the shop whenever it is convenient for them, knowing that it won\'t be a wasted trip, because we have the parts set aside and ready for them to pick up!  In addition, for some of our customers, they may have to work odd hours, or are simply unable to visit the shop during our business hours, and for these customers, the ability to order online or by phone and have us mail out or deliver the parts that they need is just another part of our service.



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  • You mentioned something about a new customer discount - how do we get it?

    We promoted a new customer signup promotion until November 1, 2014

    During checkout, you will have the option to enter a coupon code.

    The coupon code is NEW12 which should provide you a 12% discount on your order.

    It is a one-time use and valid only until November 1, 2014.



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  • You used to have a downloads section with lots of service manuals. What happened to it?

     

    It will be back - due to the increasing file count, and difficulty in maintaining it, the whole downloads section is being re-coded and revamped - we'll also be able to have more admins to upload files, instead of just one. It will be moved to run at the Professional Power Equipment Technicians' and Education Network - PPETEN at www.ppeten.com - Once it has been set up and working, we'll edit this FAQ with a link to the new downloads section. With luck, we may be able to have it running again in the next 2-3 months. In the meantime, if you really need a service manual for something, if there are any available to be had, if you ask nicely at the PPETEN Forums, Someone may be able to assist you in getting one.

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  • Why do you not have online parts catalogs and lookups?

     

    Well , to start with, we found a huge number of incorrect data in several of the catalogs we used to use (They still exist, too!) - and we found that having the parts lookups simply made it too easy for people to order the wrong part - especially with several of the product lines we carry - For example, Echo, Shindaiwa, Homelite, Ryobi, and MTD may all have virtually identical models from year to year, but frequently there may be differences in parts between production dates, so it is really important to also check serial numbers - Too often in the past, people never realized that and just ordered the first part they found that matched the catalog they happened to be looking at, which resulted in many returns and administrative headaches for us. However, We ARE considering bringing some limited lookup functionality back in the next year, for select parts catalogs... *maybe* - In the meantime, if you can't find a parts lookup or not sure of the part you need, just click the Contact Us button on any page, and we'll be glad to help!.

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Welcome

Welcome to BG's Engine Clinic, where we help to put the POWER back in POWER EQUIPMENT.
Our local customers can browse our informational pages, business hours, and Contact us by email for quicker service, in addition to shopping our parts inventory, and pick up their orders in store to save waiting time.

Everyone can search our web store and choose from thousands of service parts available for Small Engines, Outdoor Power Equipment, Ryobi and Ridgid Corded and Cordless power tools, and many types of supplemental heating service parts and accessories!

News

Motor Moonshine - Our article on Ethanol Blended Fuels and Outdoor Power Equipment

Motor Moonshine   What's up with Ethanol?   O.E.M. Manufacturers, warranty, and Ethanol   What does Ethanol do to my lawnmower?   What if it's older gas? It looks OK,...

At Last! Finally, a new , working "home" for our website.

After several years managing and hosting our own web store and server, the time came we needed to start looking for a less labor-intensive shopping cart and web site management....

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Newsletters are infrequent, but we'll usually announce big changes and new product lines, special discounts, and invitation-only savings coupons!